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Meera Adds Full Support for Spanish Conversations

2 min read

Spanish is the second most spoken native language in the world after Mandarin Chinese — representing nearly 7.5 percent of the world’s population. And yet, the Spanish market continues to be underserved.

That’s why Meera is excited to announce that our AI texting platform now supports Spanish conversations. Companies will be able to provide high-quality customer support in Spanish through all stages of the customer journey. Customers will now be able to add Spanish capabilities to Meera in only a few clicks.

We know the need for customer service is a universal one regardless of where a business operates. Offering timely service in a customer’s native language is essential today for any company looking to prioritize the customer experience.

This latest update is designed to support the world’s Spanish speaking populations by bringing transformative AI-texting to countries throughout North, Central, and South America, Europe, and beyond.

The reality is simple: most solutions on the market add multi-language support much later into the product roadmap. This means Spanish-speaking customers often struggle to receive adequate support when they need it. It also means companies must overspend on human agents to provide Spanish support.

We wanted to change this narrative by ensuring companies could better serve their Spanish-speaking customers through the power of AI-powered conversations with a human touch.

The underlying AI technology powering Meera was trained using natural language processing, and is capable of supporting a variety of languages. This made it possible for us to rapidly adapt the platform to support Spanish after initially releasing in English. This also means Meera may add additional support for other languages in future releases.

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