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THE PROBLEM
Print-Driven Support Queries Get Lost or Delayed
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Inbound print inquiries are hard to track
Long wait times frustrate customers
Lack of context leads to poor hand-offs
How Meera Streamlines Print-Channel Customer Support
1
Capture “Text-In” from Print Ads
Meera provides a simple shortcode or WhatsApp number inside print collateral—so when readers have questions they can text instantly instead of calling or emailing.
2
Auto-Reply & Diagnose via Chat
Once customers text in, Meera replies instantly—asking short, relevant questions to collect key information before any human agent joins.
3
Triage & Route to the Right Support Agent
Based on the context collected, Meera determines the proper route—self-service link, automated help, or human agent hand-off with full summary.
4
Keep the Conversation in Text While Agent Works
Even after routing, Meera keeps the chat open—sending status updates, asking if the customer needs anything else, and ensuring seamless transparency until resolution.