Customer convenience has emerged as a key differentiating factor across industries. This stands true for the finance and banking industry. Modern customers expect banks to speed up loan disbursement and processing. But the industry is struggling to keep up with these expectations. Most financial institutions still rely on traditional communication methods of calling and emailing. These channels are failing to enable financial institutions to reach out to loan applicants. As a result, financial institutions are spending enormous time in setting up a meeting for loan discussions. This is not only driving customers away but also impacting their Net Promoter Scores (NPS)
Meera conversational AI offers an effective solution to overcome the problem. The AI banking assistant automates meeting scheduling to speed up loan processing. It does so by contacting loan applicants via WhatsApp and SMS. The AI assistant sends out personalized messages over these platforms to engage applicants. It uses these personalized conversations to drive applicants to respond. Using these conversations, the AI assistant schedules appointment for loan and quotes discussion. With this, Meera enables financial institutions to speed up loan processing.