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Web Chat
The best web chat feels like a real conversation; not a bot.
Years of pushy pop-ups and scripted bots have taught visitors to close the chat window the moment it opens. Meera’s web chat is different: it meets visitors where they are, asks before pitching, and waits for the right moment to bring in a human.
So by the time a rep steps in, the visitor isn't starting from scratch. They're picking up a conversation that's already been earned.
How it works
Step 1
The widget opens on your terms
Visitors click the chat bubble when they're ready. It greets them in your brand's voice and colors, with a script you've written and approved.
Step 2
Capture the lead, respectfully
A short lead form collects name, email, phone, and state before the conversation begins. One step, clearly explained, with visible consent language.
Step 3
Qualify with a real conversation
The AI asks your qualifying questions one at a time, adapting to each answer. Up to 5 questions, free text or multiple choice, required or optional.
Step 4
Seamless handoff to a live agent
When a visitor is qualified and ready to talk, Meera connects them with an available agent from your team in the same chat window.
Four things you won't find in a generic chat widget
Shaped by people, not LLMs
Visitors click the chat bubble when they're ready. It greets them in your brand's voice and colors, with a script you've written and approved.
A bridge, not a dead end
When a visitor is ready, Meera connects them with your team in the same chat window with full context. The rep picks up where the AI left off. Same thread, just with a human on the other end.
Earns the conversation
The widget waits for the visitor to open it, asks one question at a time, and listens before moving on. No pop-up spam, no fake urgency, no interrogation before the visitor knows what they're chatting with.
Qualification built in
Most widgets capture a name and email, then dump the lead in your CRM. Meera weaves your qualifying questions directly into the chat, so your team only talks to visitors who fit, and the visitor never feels interrogated.
Built for real conversations, not just call handling
Trained on your content
Point it at your website URL or upload documents. The AI answers only from your approved material, never fabricates.
Branded to match your site
Auto-detects your primary and secondary colors. Customize the widget icon, position, greeting, and launcher text with a live preview.
Live agent handoff
Route qualified chats to available agents based on your hours, team availability, and queue rules. Agents step into the same conversation with full visitor context.
Up to 5 qualifying questions
Filter out tire-kickers before they reach your team. Use free text or multiple choice, mark questions required or optional.
CRM-ready reporting
Export detailed lead reports or connect via Prismatic. Campaign linking lets you pipe web chat leads into a Meera SMS follow-up campaign automatically.
Real-time notifications
Get notified by email or SMS the moment a new chat starts, a lead submits a form, or an agent is needed.
Use Cases
After-hours coverage
Leads don’t stop calling after 5pm. Meera answers every call, around the clock, so no opportunity goes to voicemail.
High-intent landing pages
Paid traffic, product pages, pricing pages. Convert high-intent visitors into live conversations before they bounce.
FAQ
deflection
Free your team from repetitive questions about pricing, eligibility, hours, and services. Meera handles the routine and only pulls agents in when the conversation needs them.
Feeding your inbound engine
Every qualified web chat lead can flow directly into a Meera SMS follow-up campaign, so engagement continues even if the visitor doesn't convert right away.
