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Fill more AWV slots with less manual outreach
Meera helps healthcare teams turn overdue AWV registries into scheduled visits through timely text outreach, guided scheduling, reminders, and care team routing when patients need a human conversation.
THE PROBLEM
Patients miss Annual Wellness Visits when outreach is manual
Care gap lists keep growing while front-desk teams handle daily calls and appointments.
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Patients miss calls, overlook portal messages, or wait to schedule until someone makes the next step easy.
Staff spend time working overdue AWV lists instead of helping patients who are ready to book.
High-intent patients remain unscheduled even though the EHR already flagged the visit as due.
THE SOLUTION
How Meera books overdue wellness visits
1
Start with the overdue AWV list
Meera can support outreach from the EHR, care gap registry, quality list, or another approved workflow that identifies patients who are due or overdue for an Annual Wellness Visit.
That means outreach starts from a real care-gap signal, not a generic reminder campaign. The message can reference the visit type, healthcare organization, and next step using approved details.
2
Reach patients by text before another manual call attempt
Instead of asking staff to call through the list one patient at a time, Meera starts with a short text that patients can answer when they have a moment.
The first touch keeps the ask simple: confirm interest, offer scheduling help, and give the patient an easy way to respond.
3
Answer logistics using approved details
Some patients need basic context before they schedule. They may ask whether the visit is in person, how long it takes, what they should bring, or whether they can speak with someone first.
Meera can use approved details to answer simple logistics and keep the patient moving toward the right next step. If the question needs staff review or patient-specific guidance, Meera can route the conversation instead of trying to resolve it by text.
4
Offer appointment times while the patient is engaged
Once the patient is ready, Meera can move directly into scheduling support instead of sending the patient back to a phone line or portal.
Depending on the organization’s workflow, Meera can offer available times, guide the patient into Scheduler, or capture the preferred time window for staff follow-up.
5
Route patients who need a care coordinator
Not every patient can self-schedule from the first text. Some have questions about location, transportation, accessibility, visit type, or what to expect.
When a live conversation is the better path, Meera can support a handoff to a care coordinator where configured. The coordinator gets the patient’s context so the conversation starts from the need the patient already shared.
6
Send reminders so booked visits stay on track
After the AWV is scheduled, Meera can support reminder touches using approved appointment details. That helps keep patients connected between booking the visit and showing up for it.
The reminder path can also give patients a simple way to ask for help if something changes before the appointment.
Why Texting Works
Better Than Calls or Email
Annual Wellness Visit outreach depends on timing. Patients may intend to schedule, but calls go unanswered and emails are easy to miss.
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Patients can reply when they have a moment
Scheduling can happen without phone tag
Care teams can focus on patients who need human help
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Staff do not have to chase every overdue patient by phone