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VOICE AI
Every call answered. Every lead qualified. No agent required.
Meera’s Voice AI doesn’t replace human conversation; it makes sure it happens at the right moment, with the right person to generate the right result.
VOICE AI
How it works
Step 1
Instant answer
Every inbound call is answered immediately, any time of day. No queues. No voicemail. The AI greets the caller by name and gets the conversation started.
Step 2
Smart Q&A
The AI draws answers exclusively from your approved knowledge base and FAQs, so every caller gets accurate, on-brand information. If a question falls outside scope, the call transfers to a human agent automatically.
Step 3
Qualify and route
As the conversation develops, Meera identifies intent. The AI understands when the caller wants to schedule a callback, needs more information, or is ready to talk to someone now.
Step 4
Seamless handoff
When the moment is right, Meera transfers the call to a live agent with full context. No repeating themselves. No cold transfers.
Features
Built for real conversations, not just call handling
Personalised greeting
The AI greets every caller by first name using a customisable welcome script, so the experience feels human from the very first word
Knowledge base answers
Upload your campaign content once. The AI answers factual questions accurately and concisely, pulling only from approved material.
Smart silence handling
If a caller goes quiet, Meera checks in naturally and gives them space to re-engage, then ends the call politely if needed.
Warm transfers to agents
When a caller asks to speak with someone, Meera hands off the call immediately with a clear confirmation message.
Callback scheduling
Callers who aren’t ready to talk now can schedule a callback at a time that works for them — handled entirely by the AI, no agent needed.
Transcripts and recordings
Every conversation is captured and saved, which gives your team complete visibility into call quality, lead interactions, and areas to improve.
USE CASES
Inbound Voice AI works across your busiest call scenarios
After-hours coverage
Leads don’t stop calling after 5pm. Meera answers every call, around the clock, so no opportunity goes to voicemail.
High-volume periods
During open enrollment, peak seasons, or campaign surges, Meera handles the overflow so your team focuses on the conversations that need them most.
Appointment scheduling
Callers who want to book a callback or meeting can do it in the same conversation with no transfers, no forms, no friction.
FAQ handling
Free your agents from repetitive questions about pricing, schedules, eligibility, and locations. Meera handles the routine so your team handles the complex.
