Quick response text messages, sometimes known as auto-reply messages or auto-reply texts, are a predefined reply typically sent to customers based on a keyword or trigger.
In addition to providing people with information about your business, quick response texts help to facilitate communication between your business and leads, customers, or partners. They can also improve the customer support experience through self-service options.
So, how can you start using them for your business? In this post, we’ll provide you with 25 quick response text message samples you can start using today.
Quick response texts are valuable to your business for a few reasons.
First, they allow you to set expectations, providing information about everything from business hours to upcoming promotions. This transparency also helps to improve engagement, keeping people in the loop and assuring them they aren't being ignored. Additionally, automatic responses greatly reduce the chance of mistakes when responding to inquiries.
Quick response messages can also save you a great deal of time. Instead of manually responding to each customer inquiry or request, you can simply automate the process. This allows you and your team to focus time and attention on other areas of your business, saving energy for the most important customer interactions.
When crafting templates for your quick response texts, keep the following in mind:
| Thanks for reaching out to [BusinessName]. We've received your message, and will get back to you within [Time]. |
| Thank you for contacting [BusinessName]. Our offices are currently closed. Our regular business hours are [Date][Time] to [Date][Time] from [Day] to [Day]. We'll get back to you within [Number] business days. |
| Thank you for reaching out to [Name] at [BusinessName]. I'm currently out of the office. I'll be back at [Date][Time] and will respond to your message then. If this is an urgent matter, Feel free to reach out to [Colleague] at [Contact Information]. |
Closure Notification
| Please note that starting [Date], our business will be closed for [Holiday]. We will reopen on [Date] at [Time]. |
Message Received
| Thanks for reaching out! Our team is currently away from the holidays, returning on [Date]. If your request is urgent, you can reach [Name] at [Number] |
| Thanks for submitting an application for [Position]! This is [AgentName] from [BusinessName] letting you know your application has been received. If you're a good fit for the position, we'll reach out to you within [Number] days. |
| Hi [FirstName], this is [AgentName] from [BusinessName]. Thank you for your interest in [Service]. FYI, this service allows for [SellingPoint]. Give us a call at [Number], and we can go over your options. |
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Hey there, [FirstName], this is [AgentName] from [BusinessName]. Thank you so much for your [Interest/Purchase/Call]. If you need help with anything, feel free to reply to this text. I'll be happy to answer any questions you might have about [Working/Shopping] with us. You can also contact us at [Number]. Thank you for being a valued customer! |
| Hello [FirstName]. Thanks for choosing [BusinessName] for [Service]. We look forward to working with you! |
| Hey, [FirstName]. Just following up because we haven't heard back from you about [Service.] If you're still interested, feel free to call us anytime from [Time] to [Time] [Day] to [Day]. If you [Purchase/Sign Up] on or before [Date], you'll also receive [Offer/Discount]! |
| Hey there, [FirstName]! This is [AgentName] with [BusinessName]. Thanks for your interest in our services! I'd like to set aside some time to chat about what you're looking for — please indicate your availability on the following calendar link: [LINK] |
| Hey, [Name]! Thanks for your interest in our newsletter, [NewsletterName]. Just reaching out to confirm your subscription — you can do so by clicking this link: [LINK]. If you're no longer interested or think you received this message in error, you can safely disregard it. |
| Hello [Name]. You recently agreed to receive promotional messages about [Topic/Service/Product] from [BusinessName]. Please confirm that you still wish to receive these messages by typing "Y" or opt-out by typing "N." |
Physical Event
| Greetings, [Name]. You're now registered for [Event] at [Time] [Date.] We'll be hosting the event at [Location.] Let me know if you need directions to the venue or if you have any other questions about the event. |
Webinar
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Hello [Name], just letting you know that you're now registered for our webinar, [Webinar] at [Date] [Time]. We look forward to seeing you there — you can join via the following link: [Link] Don't forget to set a reminder on your calendar! |
| Thanks for opting in to receive updates about your recent order of [Item], [Name]. We'll keep you posted about the order's shipping and delivery status. You can opt-out of these alerts at any time by typing STOP. |
| You're now officially entered into [Contest], [Name.] We'll reach out to the winners on [Date] [Time] with more information. Good luck! |
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Hey [Name], This is [AgentName] with [BusinessName]. We noticed you've been trying to reach us. If you'd like to schedule an appointment, I can help you with that. First, what service are you looking for? Please choose one of the following by typing it into the chat: [ServiceList] |
| Hello [Name], you're receiving this message to confirm your scheduled appointment with [BusinessName/AgentName] at [Time] [Date]. If you need to reschedule, you can simply type "R" into the chat or cancel by typing "C". You can also contact us at [Number]. |
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Hey [Name], Just reminding you that you have an appointment coming up with [BusinessName/AgentName] on [Date] at [Time]. If you need to reschedule, you can type"R" into the chat or cancel by typing "C." Please allow up to [Number] hours for cancellations. |
| You've joined the waitlist for [BusinessName]. Your estimated wait time is [Number] minutes. We'll let you know when a table is ready. If you no longer need your table, you can reply with "CANCEL" at any time. |
| [BusinessName]: Your test results from [Date] [Time] are now available. You can sign in to your portal and view them here: [LINK]. If you have any questions or concerns, you can reply to this text or contact our office at [Number]. |
| Hey [Name], thanks for reaching out. A member of our support time will be with you shortly. Your estimated wait time is [Number] minutes. |
| Hey [Name]. We're sorry, but our offices are currently closed. Our regular hours are [Time] to [Time] from [Day] to [Day]. You can either contact us again during those hours, or we can reach out to you. Would you like to schedule a callback? |
| Hello [Name]. We're sorry, but due to high call volumes, we're a bit slower to respond than usual. Your current estimated wait time is [Number] minutes. Would you like to wait for a callback, or schedule time on a different day? |
From Customer
| Sorry we missed you! Let's book an appointment to make sure that doesn't happen again. Is there a specific time and day that works for you? |
To Customer
| Hello, [Name]. We've been trying to reach you. Is there a specific time and day we can contact you to get in touch? You can also call us at [Phone] from [Time] to [Time] [Day] to [Day] |
| Thanks for reaching out! Our customer support team will get back to you as soon as possible. In the meantime, please let me know if you have any questions that I can help you answer. |
| Hello [Name]. We're sorry to hear that you're having issues accessing the property at [Location]. Please contact [BusinessName] directly at [Phone], and we'll get this sorted out. |
| Hey there, [Name]! Our records indicate that it's been [Time] since you last purchased [Product], and we're guessing you're running a bit low. Let's get an order through now so you don't run out. |
| Hello, [Name]. Just a reminder that you have an upcoming bill with [BusinessName]. The total comes to $[Number], due on [Date]. You can pay now through our online portal: [Link]. |
Quick communication is a cornerstone of success in today's landscape. You need to be able to respond to both customers and partners immediately in order to keep them engaged.
Enter Meera.ai, an intelligent AI texting platform that enhances your customer service and outreach with automated reminders, notifications, invites, RSVP tracking, and follow-ups.
We've managed thousands of successful SMS campaigns in all types of industries. And from that expertise, we built Meera. We'll use that same expertise to ensure that you keep your customers talking.
Talk to an AI expert at Meera today to get started.