How to Pause Campaign Communications During an Emergency
Option 1: State Emergency Toggle
Use this when there is an emergency affecting a specific state or region where your leads are located and you need to stop all outbound communications immediately.
What it does
Activating the State Emergency toggle stops all Meera-initiated communications for the selected state right away. This includes start prompts, follow-up messages, scheduled reminders, and calls.
Any calls that were already scheduled during the period the State Emergency is active will be cancelled and the leads will receive a call cancellation notification. Meera will still respond to any lead that reaches out first.
Video Overview
What continues during a State Emergency being activated
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Meera will still respond to any lead who initiates contact
- Leads can still schedule future calls
Please note: this applies only to the state or states where the emergency is activated. All other states will continue to receive communications as per your campaign business hours settings
Option 2: Holiday Module
Use this when the disruption is on your end. For example, your agents are unavailable, there is a power outage, or your office is closed unexpectedly.
What it does
This option will cancel all scheduled calls and notify the affected leads. All outbound communications will stop, including initial and follow-up messages. Meera will still respond if a lead reaches out with questions or would like to schedule a call for a future date.
For steps on how to set this up, refer to the Holiday Module article.
Option 3: Turn Off Campaign via Business Hours Settings
Use this when you need to stop all campaign activity entirely
What it does
Turning off the campaign via Business Hours Settings will stop all activity completely — no outbound messages will go out, and Meera will not respond even if a lead reaches out first. Keep in mind that any calls already scheduled will not be automatically cancelled and leads will not receive a cancellation notification. If you have multiple campaigns, this change needs to be applied to each campaign individually.
For steps on how to set this up, refer to the Updating Your Campaign Business Hours article
Which Option Should I Use?
| Situation | Use |
|---|---|
| Emergency declared in a specific state | Option 1 — State Emergency Toggle |
| Your team is unavailable or office is closed | Option 2 — Holiday Module |
| You need to stop all activity across the entire campaign | Option 3 — Business Hours Settings |
Still Need Help?
Contact your Customer Success Manager or submit a request to help@meera.ai.