How the TrueCoverage Insurance Marketplace Simplified Renewals With Conversational AI from Meera
TrueCoverage is a private health insurance marketplace for individuals, families, and employers. The company operates as a “One-Stop-Insurance-Shop”: customers can compare, then enroll in, a range of affordable insurance plans. Besides general-coverage plans from more than 600 top carriers across the country, TrueCoverage offers ancillary insurance options including dental, vision, life, accidental death, critical illness, disability, and supplemental Medicare insurance.
- Simplified the high-commitment process of purchasing or renewing insurance
- Obtained affirmative consent efficiently and collects necessary customer details
- Automated communication about renewal options and available plans
- Automated repetitive tasks
- Provided a seamless and personalized experience for customers
- Improved customer satisfaction
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