How Call Calibration Works
What Is Call Calibration?
Call calibration is how Meera validates your phone setup before your campaigns launch. Meera will place 5 - 10 automated test calls to your transfer phone number, spread out during the day.
These calls are used to check:
- Whether your phone number is active and correctly connected
- Whether an IVR (Interactive Voice Response) system is detected on the line
- Whether live representatives are answering calls
What Will Your Reps Hear?
If one of your representatives picks up a calibration call, they will hear the following message:
"This is a Meera Calibration Call. Press any key to end the test and disconnect."
We recommend letting your reps know in advance that these test calls may come through. When they hear the message, pressing any key confirms the line is being answered and helps us validate the connection.
Your Call Calibration Report
Once all test calls are complete, you'll receive a Call Calibration Report by email. This will include:
- Call success rate
- IVR detection results
- Rep response verification
- Any issues or flags we detected
If your report shows any issues, your CSM will be in touch to discuss next steps. For a full overview of how call calibration works, download our Call Calibration guide here.
Frequently Asked Questions
Do I need to do anything during calibration?
You don't need to take any action to start the process. It can be helpful to give your team a heads-up that test calls may come through, and to press any key if they hear the calibration message.
Who starts the calibration?
Your CSM triggers call calibration on your behalf as part of your account setup.
What if my report shows issues?
Your CSM will review the report with you and advise on any steps needed before your campaigns go live.
Still Need Help?
Reach out to your CSM directly, or contact us at help@meera.ai.