Marketing Communication Restrictions let you configure when Meera-initiated communications are allowed based on U.S. state and federal marketing laws (like TCPA).
You can define quiet hours by state and day of week — and instantly pause outreach to a state in the event of an emergency. These settings are part of the Compliance Control Center in your Meera dashboard.
⚠️ Important: Meera provides smart defaults, but you are responsible for reviewing and customizing these settings to ensure legal compliance with all applicable laws.
What This Feature Does
|
Feature |
Description |
|
Quiet Hour Restrictions |
Set message send windows by U.S. state to align with quiet hour laws. |
|
Emergency Pause |
Manually suspend all Meera-initiated messaging for a specific state during emergencies. |
|
User-Initiated Replies |
Meera continues to respond 24/7 to inbound messages unless otherwise configured. |
|
Bulk Management |
Upload multiple restrictions at once using a standardized Excel file. |
|
Audit Logs |
Track all changes for compliance oversight. |
Who Should Use This
- Compliance officers & legal teams
- Marketing teams running SMS campaigns
- Customer support & operations leads
Getting Started
1. Access the Compliance Control Center
- Log into your Meera account
- Go to: Dashboard → Compliance Control Center
On first login, you’ll see a mandatory compliance acknowledgment popup. You must accept Meera’s supplemental terms before proceeding.
2. Review Default Quiet Hour Settings
- Meera preloads restrictions for all 50 U.S. states.
- Review the default windows for each state on the dashboard.
- Each restriction shows:
- Days (e.g., Mon–Fri, Sat, Sun)
-
- Restricted Before = Start of allowed message window
-
- Restricted After = End of allowed message window
-
- Timezone (automatically set to the state's most populous region or strictest setting)
- Timezone (automatically set to the state's most populous region or strictest setting)
ℹ️ Note: No Meera-initiated messages will be sent to states that are not configured.
3. Edit or Add Quiet Hour Restrictions
To edit an existing restriction:
- Click the pencil icon in the Actions column
- Adjust the time window and days as needed
- Save your changes and acknowledge compliance
To add a new restriction:
- Click Add Restriction
- Select the country and state
- Choose the appropriate time zone
- Configure allowed hours for each day type
- Confirm and save
4. Use Bulk Upload for Multiple States
You can upload multiple restrictions via Excel:
- Click Bulk Upload
- Download the provided template
- Fill in:
- country_code, state_code, timezone, period, restrictedbeforeTime, restrictedafterTime
- Upload your .xlsx file
- Review results and fix any errors using the error report if needed
5. Activate Emergency Pause
To pause messages during a state emergency:
- Locate the state in your dashboard
- Toggle the Emergency switch ON
- Confirm the action in the popup
- Meera will immediately stop all outbound messages to that state
- Inbound messages from leads (user-initiated) will still receive responses
- To restore messaging, toggle the switch OFF
🚨 Emergency activation is logged and triggers email alerts to your admins and compliance contacts.
Key Rules to Remember
✅ Meera-initiated messages are only sent during your configured time windows
✅ User-initiated replies are still allowed outside those windows
✅ Messaging to non-configured U.S. states is blocked
✅ International messaging follows your campaign's business hours
Important Compliance Notes
- You must assign the correct state to each lead phone number for restrictions to apply properly
- Default settings may not reflect the latest legal updates — review with your legal team
- Meera enforces restrictions at the scheduling level; actual delivery time may vary due to carrier delays
- For states with multiple time zones, Meera defaults to the most populous region or the strictest rule
If you have any follow questions please reach out to us at help@meera.ai