How to Turn Off, Pause, or Reactivate a Campaign

Here's what you need to know

If you need a temporary break from your campaign (for a holiday, long weekend, etc.), the best option is to use the Holiday module. When you set it up ahead of time, no calls will be scheduled on those days. For steps on setting up your holidays, see How to Update Your Holidays

If you want to stop a campaign completely, you can turn it off. Just keep in mind that if you turn off a campaign on a day that already has scheduled calls, those calls will be automatically cancelled.

Before You Start

Make sure you have the following:

Access to your Meera AI dashboard (https://chatbot.meera.ai)
The name or ID of the campaign you want to pause or turn off
Admin or Sub-Admin permissions on your account. If you're not sure about your role, check out the User Roles Article for more info

Holiday Module vs. Turn Off - What's the Difference?

Here's a quick comparison so you can pick the right option:

	Holiday Module	Turn Off
What it does	Temporarily pauses your campaign for a set period	Stops your campaign completely
Messages stop sending?	Yes	Yes
Scheduled calls	If set up in advance, no calls are scheduled on those days	Any calls already scheduled for the day are automatically cancelled
Settings are saved?	Yes	Yes
Can resume later?	Yes, once the holiday period ends, your campaign picks back up on its own	Yes, but you'll need to reactivate manually
Best for	Planned breaks (holidays, long weekends, office closures)	Campaigns you're done with
Affects billing?	No	No

Note: If you need to stop calls today and haven't set up the Holiday module in advance, turning off the campaign is your best option. Any calls already scheduled for today will be cancelled automatically.

How to Turn Off a Campaign

Video Overview

How to Turn On a Campaign

Video Overview

Frequently Asked Questions

I turned off my campaign but some calls still went through.
- Calls that were already in progress at the moment you turned off the campaign may still complete. This is normal, no new calls will be placed after that.
I set up a holiday but calls are still being scheduled.
- Make sure your holiday dates are saved correctly and that they cover the right date range. If everything looks right and calls are still being scheduled, reach out to our support team.
I turned off my campaign but want to start a new one with the same contacts/leads
- Reach out to your Customer Success Manager to discuss setting up a new campaign with the same contacts.
I reactivated my campaign but messages aren't going through.
- Make sure your campaign is within the previously set business hours. If everything looks good, reach out to our support team.

Still Need Help?

If you have questions or run into something this article does not cover, send an email to help@meera.ai and our team will get back to you.

Pro Tip: When reaching out, have your Campaign ID ready — you'll find it under the General Settings tab within your campaign. This helps us look into things faster.