Lead Shows 'Failed to Process"

If lead is marked as "Failed to Process" on your campaign performance report or dashboard, it means Meera was unable to deliver the message to the lead.

Meera automatically attempts to deliver each message three times. If all three attempts are unsuccessful, the lead will be marked as failed. This typically happens because the number is on the Do Not Call (DNC) list, is a landline number, or due to network and phone issues on the lead's end. Below is a breakdown of what can cause delivery failures. 

• The lead may be in an area with poor or low network coverage.

  • For example, rural areas or spots with a weak signal can prevent delivery.

• The lead might be travelling out of state or country, causing signal issues.

• Severe weather conditions (storms, heavy rain) may temporarily disrupt network connectivity in the area.

• The lead's phone might be turned off.

• The lead's phone or carrier settings may be blocking message delivery (e.g. Do Not Disturb, unknown number blocking, or carrier-level DNC

• The area code or country code might be missing from the phone number

• The number might be an international number that isn't supported by the campaign.

• Extra numbers or characters might have been accidentally added in the "Number" field.