Lead Shows 'Failed to Process"

If you see leads marked as "Failed to Process" on your your campaign performance report or dashboard it means Meera was unable to deliver the message to the lead.

Meera automatically attempts to deliver each message three times. If all three attempts are unsuccessful, the lead will be marked as failed. This typically happens because the number is on the Do Not Call (DNC) list, is a landline number, or due to network and phone issues on the lead's end. Below is a breakdown of what can cause delivery failures. 

• The lead may be in an area with poor network coverage. For example, rural areas or spots with a weak signal can prevent delivery.

• The lead might be travelling out of state or country, causing signal issues.

• Low-coverage locations like basements or remote buildings can block messages from coming through.

• Severe weather conditions (storms, heavy rain) may temporarily disrupt network connectivity in the lead's area.

• The lead's phone might be turned off or damaged, which would prevent any messages from being received.

• The lead may have changed their phone settings (like enabling Do Not Disturb or blocking unknown numbers), which affects message reception.

• The lead's number may be on the Do Not Call (DNC) list with their network provider, even if it's not on the client's DNC list, the carrier may still block delivery.

• The area code or country code might be missing from the phone number

• The number might be an international number that isn't supported by the campaign.

• Extra numbers or characters might have been accidentally added in the "Number" field.