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How Lead Processing Works During and After Business Hours

When Are Leads Processed?

All leads including aged leads imported into a campaign are processed during the campaign's active business hours. These are the hours you define when setting up or managing a campaign in the Meera dashboard.

For help configuring your business hours, refer to our Business Hours Setup article.

 

What Happens to Leads That Arrive After Hours?

If a new lead arrives outside of business hours, Meera will automatically queue the lead and begin processing it once the campaign resumes during active hours. This ensures leads are only engaged when your team is available to respond or follow up.

To check your queued leads, navigate to the Reports section and view the Campaign Performance Report.

 

Video Overview 

Engaging Leads Outside of Business Hours

You can configure after-hours scripts so leads are acknowledged immediately even when your team is offline. This keeps communication warm until your team is back online. For example:

Hi [FirstName], Mia here with Meera. We received your inquiry about the [ProgramName] program. When is a convenient time to schedule a call during [ActiveHours]?

Since compliance regulations vary by state, after-hours scripts need to be reviewed before going live. To request an after-hours start prompt, reach out to your Customer Success Manager. 

For after-hours timing adjustments, refer to our State Compliance Module article.

 

Best Practices

  1. Make sure your business hours are accurately configured in your campaign settings

  2. Use after-hours scripts to keep communication warm and responsive but always review state compliance requirements first
  3. Monitor queued leads in the Campaign Performance Report to ensure timely follow-up once business hours resume

 

Need Help?

Submit a ticket to help@meera.ai and our team will be happy to assist.