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How to Complete or Reset Multi-Factor Authentication (MFA)

This article addresses the completion of Multi-Factor Authentication (MFA) setup during account creation and provides guidance on resetting the MFA process if it was not completed.

Understanding Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a security feature designed to enhance the protection of your account by requiring multiple forms of verification before granting access. It is crucial for safeguarding sensitive information and preventing unauthorized access.

Did I Complete the MFA Setup When I First Created My Account?

When you first created your account, you may have been prompted to complete the MFA setup. If you are receiving notifications related to MFA, it indicates that this feature is enabled for your account. If you are unsure whether you completed the MFA setup, you can check by attempting to log in. If you are prompted to set up MFA again, it likely means that the initial setup was not completed.

Resetting the MFA Process

If you did not complete the MFA setup during account creation or if you wish to reset the process, you can request assistance. The support team can help reset the MFA, allowing you to set it up again during your next login.

Steps to Reset MFA

  1. Contact customer support by sending an email to help@meera.ai and request a reset of the MFA process.
  2. Upon confirmation, the support team will reset your MFA settings.
  3. The next time you log in, you will be prompted to complete the MFA setup.

Conclusion

Completing the MFA setup is an important step in securing your account. If you are unsure whether you have completed this process or need to reset it, do not hesitate to reach out to customer support for assistance. Ensuring that MFA is properly set up will help protect your account from unauthorized access.