Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

How Do I Upgrade, Downgrade, or Cancel My Plan?

Here's what you need to know

To upgrade, downgrade, or cancel your Meera AI plan, reach out to your Customer Success Manager (CSM). They'll walk you through the available options, pricing differences, or cancellation process and handle everything for you.

How to Change Your Plan

Your Customer Success Manager handles plan changes for you. Here's how to get started:

  • Reach out to your CSM directly, or send an email to help@meera.ai.
  • Let them know whether you'd like to upgrade or downgrade, and any specific features or requirements you have in mind.
  • Your CSM will walk you through the available options, pricing differences, and what to expect during the transition.
  • Once you've confirmed your choice, your CSM will process the change and send you an updated confirmation via email.

Understanding Your Subscription Contract

Your Meera AI subscription is part of a contract agreement. Here's what that means:

  • Your subscription remains active for the full duration of your contract. Whether you pay monthly, quarterly, or have paid upfront, the commitment runs through the full contract period, even if you stop using the platform.
  • If you have questions about your contract terms, renewal dates, or end-of-contract options, your CSM is the best person to speak with.

Frequently Asked Questions

  • When does my new plan take effect?

    • Your CSM will confirm the exact timing based on your billing cycle. They'll make sure there's no disruption to your service during the transition

  • Will I lose any data if I downgrade?

    • Your data stays safe. However, some features or capacity limits may change depending on the plan you're moving to. Your CSM will walk you through exactly what's included in your new plan before you confirm.

  • Can I switch plans in the middle of a billing cycle?

    • Yes! Your CSM can arrange a mid-cycle change. They'll explain how any pricing adjustments will be handled on your next invoice.

  • What if I'm not sure which plan is right for me?

    • That's exactly what your CSM is here for. Reach out and they'll help you find the plan that best fits your usage and goals.

  • What happens to my data if I cancel?

    • Your CSM can walk you through what happens at the end of your contract, including any data you'd like to export.

  • .Can I stop my subscription early?

    • Your subscription is tied to your contract for the full term, regardless of whether you pay monthly, quarterly, or upfront. If you'd like to discuss your options, reach out to your CSM.

Still Need Help?

If you have questions or run into something this article does not cover, send an email to help@meera.ai and our team will get back to you.