Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

How Do I Request a Refund or Credit?

Here's what you need to know

If you believe you've been overcharged or need a billing adjustment, reach out to your Customer Success Manager (CSM) or email us at help@meera.ai. Our billing team will review your request and get back to you within 1–2 business days.

How to Request a Refund or Credit

  • Reach out to your Customer Success Manager directly, or send an email to help@meera.ai with the subject line "Refund Request" or "Credit Request."

  • Include your account email, the invoice number (or approximate charge date), and a brief description of the issue.

  • Our billing team will review your request and get back to you within 1–2 business days.

  • If approved, we'll let you know how and when the refund or credit will be applied.

Refunds are processed back to your original payment method and typically take 3–5 business days to appear.

Account credits are applied to your next invoice your CSM will confirm the amount and when it will be reflected.

What's Eligible for a Refund or Credit?

  • Duplicate charges — If you were billed twice for the same period, you're always eligible for a full refund.

  • Billing errors — Incorrect amounts, charges for features you didn't use, or other mistakes on your invoice.

  • Overages disputes — If you believe your carrier charges or overages were calculated incorrectly, our team will review the usage data with you.

  • Account credits — In some cases, a credit toward your next invoice may be offered as an alternative to a refund.

Frequently Asked Questions

  • How long does a refund take to process?

    • Once approved, refunds are typically processed within 3–5 business days back to your original payment method. The exact timing may depend on your bank or payment provider.

  •  Can I get a refund for my subscription fee?

    • Subscription fees are tied to your contract agreement. If you believe there's been an error with your subscription charge, reach out to your CSM and they'll review it with you.

  •  What's the difference between a refund and a credit?

    • A refund returns money to your original payment method. A credit is applied to your account and reduces the amount due on your next invoice. Your CSM can help you decide which option works best.

  •  I was charged twice — what do I do?

    • Duplicate charges are always eligible for a full refund. Email help@meera.ai or contact your CSM with the two invoice numbers, and we'll sort it out right away.

Still Need Help?

If you have questions or run into something this article does not cover, send an email to help@meera.ai and our team will get back to you.