Configuring Call Redial Settings
Before You Start
You will need Admin, Sub Admin, or Content Manager permissions to configure redial settings.
What is Call Redial?
Call redial is an automatic retry feature that attempts to reconnect a call when the initial attempt is unsuccessful, whether due to no answer, a busy signal, or a call failure. By default, Meera.ai will retry the call up to 2 times (3 total attempts) with a 3-minute interval between each one.
With Dynamic Call Redial, you can now customize both the number of retry attempts and the wait time between them, configured separately for each call direction (user → rep and rep → user).
How to Configure Redial Settings
Video Overview
Frequently Asked Questions
Will my existing campaigns be affected?
No. If redial settings haven't been configured, the system continues using the previous default: 2 attempts at 3-minute intervals.
Can I disable redial entirely?
Yes, select No Attempt under Maximum Redial Attempts.
Does this apply to both inbound and outbound calls?
Yes, settings can be configured independently for user → rep and rep → user calls.
Still Need Help?
If you have questions or run into something this article doesn't cover, send an email to ticket@meera.ai and our team will get back to you.