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How Meera Handles Lead Processing During and After Business Hours

Meera is designed to process all incoming leads efficiently—whether they’re newly generated or aged leads uploaded to a campaign. To ensure a seamless experience, lead engagement is aligned with your campaign’s configured business hours.

⏰ When Are Leads Processed?

All leads—including aged leads imported into a campaign—are processed during the campaign’s active business hours. These are the hours you define when setting up or managing a campaign in the Meera dashboard.

📥 What Happens to New Leads That Arrive After Hours?

If a new lead arrives outside of business hours, Meera will:

  • Automatically queue the lead, and

  • Begin processing it once the campaign resumes during active hours

This ensures that leads are only engaged when your team is available to respond or follow up if needed.

💬 Want to Engage Leads After Hours? Use Custom Scripts

To keep the conversation going even when you're offline, Meera allows you to configure "After-Hours" scripts.

Here’s an example of a message you can send automatically:

"Hi [FirstName], Mia here with Meera. We received your inquiry about the [ProgramName] program. When is a convenient time to schedule a call during [ActiveHours]?"

This type of message acknowledges the lead’s inquiry immediately and sets the stage for engagement when you're back online.

✅ Best Practices

  • Make sure your Business Hours are accurately configured in the campaign settings

  • Use After-Hours scripts to keep communication warm and responsive

  • Review queued leads regularly to ensure timely follow-up once business hours resume


Need help setting up business hours or after-hours scripts? Contact our team — we're happy to assist!