How to Purchase/Add a Toll-Free Phone Number to a Campaign
When to Use Toll-Free Numbers
Recommend Toll-Free numbers when:
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The customer wants one number for the entire campaign
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The campaign is national or brand-focused
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Messaging volume is low to moderate
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The customer prefers a recognizable business phone number
Unlike 10DLC campaigns, only one toll-free number should be assigned per campaign.
Steps to Purchase a Toll-Free Number
Video Walkthrough
Messaging Limitations
For campaigns using Toll-Free numbers:
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Only one toll-free number should be used per campaign
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Sending throughput may be lower than multi-number 10DLC campaigns
Tip: For larger campaigns, consider recommending 10DLC numbers instead.
Area Code and Number Selection
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Numbers are selected from available inventory.
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Specific toll-free numbers cannot always be guaranteed.
Tip: If a customer has a strong preference for a number, check availability during the purchase process and confirm options before provisioning.