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Is there a way to get alerts for missed calls in Meera?

If a call is missed by a representative, Meera can automatically send an email or SMS notification to alert your team — so no lead goes unnoticed. You can add multiple recipients to ensure the right people stay in the loop.

✅ How to Enable Missed Call Notifications:

  1. Open your campaign in the Meera Dashboard

  2. Navigate to the Transfer Settings section

  3. Scroll down to the "No Rep Response Notification" area

  4. Add the email address(es) and/or phone number(s) you'd like to notify

  5. Click Save to apply your changes

🆕 Advanced Notifications (New Feature)

Meera also recently launched an enhanced Notification Module, giving you more control and flexibility.

You can now set up notifications for the following events:

  • 📅 Call Scheduled

  • ☎️ Alternative Phone Number Provided

  • 📩 Assist Lead: User Replied After Lead is Closed

  • 🧠 Assist Lead: Multiple Intents Matched

  • 💬 Assist Lead: Any User Response

  • 🚫 Lead Marked as DNC (Do Not Contact)

  • Lead Requests: Text Only / Email Only / No Calls

⚙️ How to Set Up the Notification Module

Want to start using this new module? Follow this quick Loom tutorial:
▶️ Watch Setup Video

If you need help setting up or customizing your notifications, feel free to contact our support team. We're happy to walk you through it!