Is there a way to get alerts for missed calls in Meera?
If a call is missed by a representative, Meera can automatically send an email or SMS notification to alert your team — so no lead goes unnoticed. You can add multiple recipients to ensure the right people stay in the loop.
✅ How to Enable Missed Call Notifications:
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Open your campaign in the Meera Dashboard
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Navigate to the Transfer Settings section
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Scroll down to the "No Rep Response Notification" area
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Add the email address(es) and/or phone number(s) you'd like to notify
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Click Save to apply your changes
🆕 Advanced Notifications (New Feature)
Meera also recently launched an enhanced Notification Module, giving you more control and flexibility.
You can now set up notifications for the following events:
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📅 Call Scheduled
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☎️ Alternative Phone Number Provided
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📩 Assist Lead: User Replied After Lead is Closed
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🧠 Assist Lead: Multiple Intents Matched
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💬 Assist Lead: Any User Response
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🚫 Lead Marked as DNC (Do Not Contact)
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✋ Lead Requests: Text Only / Email Only / No Calls
⚙️ How to Set Up the Notification Module
Want to start using this new module? Follow this quick Loom tutorial:
▶️ Watch Setup Video
If you need help setting up or customizing your notifications, feel free to contact our support team. We're happy to walk you through it!