Why Aren’t Messages Sending from My Active Campaign?

If your campaign is active but messages are not being sent or received, several factors could be causing the issue. Below are some common reasons to check and troubleshoot:

1. The lead may be in an area with poor network coverage.
2. Signal issues could arise if the lead is travelling out of state or country.
3. Leads in low-coverage areas, such as basements or remote locations, may experience delivery problems.
4. The lead might have changed their phone settings, affecting message reception.
5. The lead's number may be on the Do Not Call (DNC) list with their network provider, but not with the client.
6. The lead's phone might be turned off or damaged, preventing message delivery.
7. Severe weather conditions may impact network connectivity in the user’s area.
8. The mobile number in the leads file may be incorrectly formatted. Please follow the correct number formatting as displayed in the sample CSV file. 
9. Extra numbers or characters could have been mistakenly added in the "Number" field.
10. Missing area or country codes in the leads file could prevent message delivery.
11. Names instead of mobile numbers might have been entered in the "Number" field.
12. The listed number might be an international number not supported by the campaign.

By addressing these potential issues, you can identify and resolve delivery challenges effectively.

If you're still facing challenges or require additional support please send us a quick email at help@meera.ai