Adaptive Agent vs. Fully Scripted Agent: What's the Difference?
Introducing the Meera Adaptive Agent
The Adaptive Agent is a new AI agent inside Meera that chats with your leads using content you upload or link to like FAQs, brochures, or website URLs. Instead of sending the same scripted messages every time, it reads your content and replies in a way that fits the conversation.
Key Use Cases
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Qualifying leads with open-ended or conditional responses
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Gathering additional data points before routing
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Answering inbound questions using your knowledge base
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Handling complex conversations where pre-scripted logic falls short
Adaptive Agent vs. Fully Scripted Agent
The Fully Scripted Agent is Meera's original agent type. Every message is pre-written and approved before it's sent, giving you complete control over every interaction.
| Fully Scripted Agent | Adaptive Agent | |
| Best for | Teams that want total control over every message | Dynamic conversations with built-in guardrails |
| Responses | Predictable, pre-approved | Human-like and fluid |
| Knowledge source | Fixed script | Your uploaded docs, website URLs |
| Sensitive topics | Full control over every message sent | Pre-approved replies for sensitive topics |
| Complexity | Ideal for short, structured flows | Handles complex use cases where scripting is too limiting |
What You Control
- Which source documents or URLs the agent can reference
- How leads enter the Adaptive Agent flow
- Whether the agent books meetings, routes to reps, or ends the flow
- All existing compliance guardrails still apply quiet hours, DNC logic, and more
Getting Started
To start using the Adaptive Agent for your campaigns, reach out to your Customer Success Manager or submit a ticket at help@meera.ai. They'll help you set up your campaign, configure your knowledge sources, guardrails, and rebuttals.